UX AUDIT, JOURNEY MAPPING
HAVIO HEALTH ALLOWS DOCTORS TO FIND, LEARN ABOUT, AND PRESCRIBE DIGITAL THERAPEUTICS. TOGETHER WITH THE FOUNDING TEAM WE IDENTIFIED THAT THEIR ONBOARDING JOURNEY FOR BOTH DOCTORS AND PATIENTS PRESENTED SIGNIFICANT FRICTION AND A POTENTIAL HURDLE FOR SIGNIFICANT GROWTH.
I PERFORMED A UX AUDIT FOR HAVIO THAT IDENTIFIED AREAS OF OPPORTUNITY ALONG THE ENTIRE ONBOARDING EXPERIENCE AND USED JOURNEY MAPPING TO PINPOINT POTENTIAL INTERACTIONS THAT WOULD STRENGTHEN THEIR ONBOARDING FLOWS AND PREPARE THEM FOR GROWTH. THE TEAM OPTED TO INCORPORATE A NUMBER OF THESE SUGGESTIONS INTO THEIR DEVELOPMENT ROADMAP. SAMPLES FROM THE AUDIT CAN BE VIEWED BELOW.
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