RESEARCH, UX/UI, WEB DESIGN
SMALL TO MID-VOLUME AFFILIATES OFTEN FIND IT DIFFICULT TO TRACK THEIR COMMISSIONS, UNDERSTAND FLUCTUATIONS IN PAYOUTS, AND ANTICIPATE WHEN THEY'LL RECEIVE THEIR EARNINGS. THIS LEADS TO FRUSTRATION, DISTRUST, AND THE POTENTIAL FOR DISENGAGEMENT.
AFTER AN IN-DEPTH USER RESEARCH PROCESS I HELPED REDESIGN THE PAYOUTS PORTAL FOR SMALL TO MID-SIZE AFFILIATE PARTNERS ON THE AWIN AFFILIATE PLATFORM. HIGHLIGHTS INCLUDE A REAL-TIME EARNINGS DASHBOARD, A PAYOUT TIMELINE, AND A MUCH CLEARER BREAKDOWN OF ADJUSTMENTS AND DEDUCTIONS FROM CHARGEBACKS OR ADVERTISER DISPUTES. THESE CHANGES CONTRIBUTED TO AN ESTIMATED 4% REDUCTION IN NEW AFFILIATE CHURN, IMPROVED USABILITY, AND €13M IN AFFILIATE REVENUES OVER A 3 YEAR PERIOD¹.
ADVERTISER CARDS
EARNINGS ADJUSTMENTS TABLE
PAYOUT TIMELINE
EARNINGS COMPONENTS
PAYMENT ADJUSTMENTS BREAKDOWN
